Shipping policy
Shipping Guidelines
We appreciate your business and are committed to getting your order to you as quickly as possible. Please review the following shipping terms before making your purchase.
Processing Your Order
Orders are generally prepared and shipped within 24 to 48 business hours after payment has been approved. Business days do not include weekends, holidays, or periods of increased order volume.
After your order leaves our facility, you'll receive a confirmation email with tracking information.
In some cases, additional verification may be required before shipment. We reserve the right to delay or hold an order until this process has been completed.
Delivery Estimates
Estimated transit times begin once the order has been shipped.
Standard Shipping
- United States: 2–5 business days
- Canada: 2–7 business days
Economy Shipping
- United States: 5–8 business days
- Canada: 5–10 business days
Please note that delivery estimates are provided as guidelines only and are not guaranteed.
Shipping Fees
Shipping rates are calculated during checkout based on your delivery address and selected shipping service. Any import duties, taxes, or customs charges remain the responsibility of the recipient unless otherwise stated.
Tracking
A shipping confirmation email containing your tracking number will be sent once your order is dispatched. Tracking updates may require up to 48 hours before becoming available.
Delivery Delays
Delivery schedules may occasionally be affected by carrier operations, weather conditions, customs clearance, peak shipping periods, labor interruptions, or other events beyond our control. Such delays do not qualify for refunds, cancellations, compensation, or chargebacks unless required by law.
Address Accuracy
Please ensure your shipping address is complete and correct before placing your order. We cannot be held responsible for delivery issues caused by incorrect customer-provided information.
If a shipment is returned because the address is invalid or undeliverable, additional shipping costs may apply before reshipment.
Lost or Missing Deliveries
Once your package has been accepted by the carrier, delivery responsibility rests with them. Packages marked as delivered by the carrier are considered fulfilled.
If your package appears to be missing, please contact the carrier first. We will gladly assist with any investigation when possible.
Damaged Items
Please inspect your order upon arrival. If any item arrives damaged, notify us within 48 hours and include photographs of both the packaging and damaged product so we can evaluate your claim.
Questions?
Our customer support team is available through our Contact Us page if you need assistance with shipping or your order.
